July 8, 2011

Now THAT'S Good Service

Before we came we had heard that service workers in Japan really went above and beyond.   At first I didn't really see it but as time goes on I've come to appreciate some subtle differences.  It's all in the details...

  • If you buy anything frozen in the supermarket they'll offer you dry ice to pack it in for the trip home.
  • Book stores wrap your books in covers for you (so no one knows what you're reading...?).
  • At gas stations the attendant (full-service only here) will give you a damp cloth to wipe your hands, steering wheel and dashboard while they fill your tank. 
  • If you buy ready-made food, especially at a convenience store, they may offer to heat it in their microwave.  Also you get tiny cute spoons or chopsticks.
  • Except for at the supermarket, where you do your own bagging, the cashier will do an extremely meticulous job of wrapping and bagging your purchases.  They tape the bags shut when they're done.
  • If you buy plants, they may give you cardboard cartons to protect your car.
  • The guys who delivered our shipment brought in all the boxes, sorted them into rooms, unpacked everything and took the boxes out with them. (Maybe this is typical for relocation, I don't know...I was amazed they unpacked it all.)

from my collection of covered books

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